113 – Customer Business Model Requirements challenge Supply Chains [March 2011]
More and more often today, Industry dynamics force Business Partners to request the deployment of new Business models (Customer programmes). These models require specific process implementations and adaptation of company applications and systems resulting in integration challenges via B2B links between the various Business Partners participating in the programme.
Login to download the Presentation Material
| Welcome and Keynote by Jean-Luc Estienne, EMEA Service & Quality Mgr at STMicroelectronics |
| Differentiating the Customer Experience in a Teardown Economy by Steve Keifer, VP Industry and Product Marketing at GXS
High tech is dominated by increasingly short product lifecycles and intense competition. Within hours of a product launch teardowns are on the Internet extensively documenting design secrets, supplier lists and component costs. Differentiation based upon product performance and feature is hard to maintain so high tech manufacturers are seeking opportunities to differentiate through improved customer service, business process excellence and supply chain efficiencies. This presentation will review market trends challenging differentiation based upon product feature alone and illustrate techniques for competing based upon technology and supply chain excellence |
| Customer-centric, agile Demand and Supply Chain by Nick Nobell, Head of Business Mgmt – Processes and Tools, WW Sales Operations of ST-Ericsson
The presentation will discuss on challenges faced to handle Customer Demand, as it can be biased by inaccurate factors, which will be discussed. Recommendations and strategy of work will be shared, as well as some business case examples showing best practices of collaborative processes |
| A Global Supply Chain Model – “Keeping in touch 24/7” by Chris Reddall, Logistics & Warehousing Operations Manager at Arrow Alliance Europe
Presentation content: This presentation will describe the elements of a complex supply chain model operated by Arrow Electronics on behalf of a Global OEM. It will focus on the flow of information that is required to support the flow of goods in an environment where inventory availability needs to be balanced by minimum supply chain costs. The challenges of operating a global model where supply chain partners have individual operational demands, and where legal and regulatory requirements differ between regions and countries, will be discussed |
| Vendor Managed Inventory (VMI) in use at Bosch by Ulrich Schlummer Manager Corporate Sector Information Systems and Services, EAI Solution Center 1 at Bosch
This presentation will highlight the VMI concept and present the VMI application running at Bosch and hosted by SupplyOn. More specifics will be given around the VMI Integration interfaces and messages. |
| The tipping point dilemma by Peter Stevens, Director IT – Global Corporate Applications at Godiva Chocolatier
In continued global economic difficult times, organizations – and especially SME’s – are challenged and confronted with their inside costs and efficiencies, and are striving to optimize their environments in better, faster, more reliable and interdependent ways. For these, and other, reasons, more and more organizations are going back to “main stream” or “core business” and are sharing the production line responsibilities within and outside of their organizations and forming partnerships throughout. This is leading to more need for accurate, timely and consistent data information flows, which by itself are challenged back into the SME size and knowledge skills of the workforce and means at disposal of tools, processes and procedures. We are pleased to share with you our past decade experience on handling this challenge … |
| Customer Business Model requirements challenge Retail Supply Chains too! by Jacques Prost, CIO of Warner Music France |
| Enhancing Customer centric Supply Chains – Cranfield University presented by Mark Morley, Director Marketing Industrial Sector, GXS
“SCM World and Martin Christopher, Emeritus Professor of Marketing and Logistics at Cranfield School of Management, conducted a global survey of 819 cross-industry senior executives to gain an understanding of how organisations are exploiting the opportunities for collaborative working through adopting B2B e-commerce solutions. Attend this presentation by Mark Morley to hear the results of this significant survey and specifically how it impacts high tech companies.” |
|